Track order

Track Your Order

At vivaaha silkss Bangladesh, we want to make sure you’re informed every step of the way. After placing your order, you can easily track its progress
from processing to delivery. This page will guide you through how to check the status of your order.

1. How to Track Your Order
a. Order Confirmation
Once your order is placed, you will receive a confirmation email or SMS with your order number and details.

b. Shipment Notification
When your order is dispatched, we will send you another email or SMS with a tracking number (if available). This tracking number can be used
to monitor the status of your shipment.

2. Steps to Track Your Order

a. Via Email or SMS
Open the email or SMS sent to you after your order was shipped.
Locate your Tracking Number in the message.
Click on the provided tracking link or visit the courier’s website to enter the tracking number and get live updates on your order status.
b. Directly on Our Website
Visit the Track Your Order page on our website.
Enter your Order Number and Email Address or Phone Number (as used during checkout).
Click the Track button to view the current status of your order.

3. Order Statuses
When tracking your order, you may see the following statuses:

Processing: Your order has been received and is being prepared for shipment.
Shipped: Your order has left our warehouse and is on its way to you.
Out for Delivery: Your package is in transit and will reach you soon.
Delivered: Your order has been delivered to the address provided.

4. Missing or Delayed Orders
If your order has been delayed or you cannot locate your tracking information:

Check your email: Ensure you received the shipment notification with the tracking details.
Check your spam/junk folder: Sometimes emails may end up in these folders.
Contact our customer service: If you still cannot find your tracking number or if your order is delayed, reach out to us, and we’ll help resolve
the issue.

5. Lost or Stolen Packages
If your tracking information shows that your package has been delivered, but you have not received it:

Check with neighbors or family members: Sometimes packages are delivered to a nearby location.
Wait 24 hours: Delivery services may mark a package as “delivered” before it actually arrives.
Contact us: If your package still has not arrived, contact us so we can assist you in locating it.
6. Contact Us for Help
If you have any questions or concerns about billing and payments, our customer support team is here to help:

Email: contact@vivaahasilkss.com
Live Chat: Available on our website from 9 AM to 12 PM, Everyday
We’re here to ensure that your order reaches you safely and promptly. Thank you for shopping with vivaaha silkss Bangladesh!